Metro Guides
Practical guides for getting the most out of the Tyne & Wear Metro.
What is the Pop Card?
Everything you need to know about the Pop Card — the reloadable smart ticket for the Tyne & Wear Metro.
How to Top Up Your Pop Card
Step-by-step guide to adding credit to your Pop Card online, at a Metro station, or by phone.
Where to Buy a Pop Card
Find out where you can get your first Pop Card for the Tyne & Wear Metro.
Pop Card Not Working? Here's What to Do
Troubleshooting guide for common Pop Card problems including balance issues, gate errors, and getting a replacement.
Concessionary Fares on the Metro
Who qualifies for discounted travel on the Tyne & Wear Metro and how to apply for a concessionary pass.
Pop Card vs Single Tickets: Which is Better?
A straightforward comparison to help you decide which ticket type saves you more money on the Metro.